Winning Customer Trust
Winning Customer Trust
Course Content
Section 1: Introduction
1. Introduction 00:03:29
Section 2: Lessons
1. What is Trust? 00:04:48
2. What is Customer Trust? 00:04:50
3. Ways to win Customer Trust Part 1 00:04:23
4. Ways to win Customer Trust Part 2 00:05:45
Section 3: Conclusion
1. Why is winning Customer Trust important? 00:05:25
About This Course
As customers, we naturally prefer to buy from businesses we trust. Trust is the cornerstone of the relationships between businesses and their customers. It's earned or lost through daily interactions. Can your business confidently say it has secured the trust of its customers? Without their trust, building a successful business is nearly impossible. This course gives you insights into understanding and winning customer trust.
What You Will Learn
- Recognize the role of trust in business
- Intentionally cultivate and maintain trust with customers.
Meet Your Trainer
Dr Lucy
Lucy is a well-rounded management practitioner and business strategist on a mission to inspire positive change in business and society. Since 1998, Lucy has worked across industries both in management and offering business advisory services. Lucy is the lead consultant at www.evolve-consultants.com where she continues to build customer-centric businesses and thus drive performance. Her custom-made solutions shape the overall strategy, delight the customers and build teams’ competencies. Lucy is the author of Customer Experience at its Best - A collection of 250 short thoughts that will transform your customer experience!
