Service Mastery: Elevating Customer Experience
Service Mastery: Elevating Customer Experience
Course Content
Section 1: Zooming in to the Customer
1. Who is a customer and what is customer service 00:01:44
2. What's Your Customer Persona? 00:01:46
Section 2: The Hidden Gem in Customer Service
1. what you should know about customer service 00:02:14
2. what you should know about customer service skills 00:05:55
Section 3: The Fresh Side of Customer Service
1. Personal Hygiene & presentation 00:01:03
Section 4: Time Management
1. What's Your Relationship With Time? 00:02:06
Section 5: Social media and email etiquette
1. Email etiquette 00:03:09
2. Social media etiquette 00:01:31
Section 6: The Extra Mile is Never Crowded
1. Extra mile never crowded 00:01:30
Section 7: Conclusion
1. Conclusion 00:01:07
About This Course
Learning customer service is essential for businesses and individuals a like. It leads to better customer experiences, increased customer loyalty, improved company reputation, and ultimately, business success.
What You Will Learn
In this course you will learn:
- Enhancing customer satisfaction
- Building customer loyalty
- Differentiating yourself from competitors
- Resolving conflicts and reducing complaints
Meet Your Trainer
Jackie Wahome
Adept Customer Experience expert with an illustrious career spanning over 16 years of national & international experience both at strategic and operational levels.
