Customer Service
Customer Service
Course Content
Section 1: Introduction to Customer Service
1. Customer Service Introduction 00:01:29
2. Defining a customer 00:01:52
3. Why Customers Matter 00:03:15
4. Types of customers 00:03:30
5. Introduction to customer service notes Downloadable
Section 2: Customer Life Cycle
1. Discovery 00:03:19
2. Education 00:02:08
3. Purchase 00:03:26
4. Customer Support 00:03:11
5. Advocacy 00:04:49
6. Customer life cycle worksheet 00:01:36
7. Customer Life cycle downloadable worksheet Downloadable
8. Customer life cycle downloadable notes Downloadable
Section 3: Customer Service
1. Service Vs Experience 00:07:14
Section 4: Magical Three
1. Communication 00:06:11
2. Empathy 00:04:19
3. Knowledge 00:04:00
Section 5: Handling Complaints
1. Introduction to Handling Complaints 00:02:16
2. L.E.A.R.N (Listen, Empathise, Apologise, Resolve, Notify) 00:07:55
3. Customer service worksheet 00:01:06
4. Customer service downloadable work sheet Downloadable
5. Customer service notes download Downloadable
Section 6: Conclusion
1. Conclusion of customer service 00:01:50
2. Customer service full notes download Downloadable
About This Course
Most people cringe when they hear 'Customer Service Training' they automatically space out because most times it is not practically applicable to your exact challenges and situation or it just doesn't seem as important.
This course focuses on teaching you practical lessons for customer service which will ensure you stand out because of your excellent service (and you can apply it in all areas of your life, including relationships!). We'll teach you how to handle customer complaints and issues and the tips and tricks to providing great service.
So take this course, we promise not to bore you with the textbook stuff!
What You Will Learn
- Understand who the customer is (you might have been getting it wrong for the longest time)
- Understand the customer life cycle
- Understand the magical three rules of customer service
- The secret to handling customer complaints
Meet Your Trainer
Zydii Business
Zydii for Business provides an affordable way for companies to upskill teams faster, with our ready-made online training courses.
