Lucy is a well-rounded management practitioner and business strategist on a mission to inspire positive change in business and society. Since 1998, Lucy has worked across industries both in management and offering business advisory services. Lucy is the lead consultant at www.evolve-consultants.com where she continues to build customer-centric businesses and thus drive performance. Her custom-made solutions shape the overall strategy, delight the customers and build teams’ competencies. Lucy is the author of Customer Experience at its Best - A collection of 250 short thoughts that will transform your customer experience!