Winning Customer Trust How to understand and win customer trust

Course Preview Video

Instructed by Dr Lucy Kiruthu


Lessons: 6
Course Length: 28 minutes
Languages: English
Includes:  Certificate of Completion

About This Course

As customers, we like to buy from businesses that we trust. Trust is the foundation of the relationships that businesses have with their customers. Businesses earn or loose trust through everyday customer interactions. Can your business confidently say that it has won the trust of its customers? Without customers that trust us, it is impossible to build a successful business.  

What You Will Learn

    This course is designed to share insights on understanding and winning customer trust.
    At the end of the course, it is expected that you will recognize the important role that trust plays in business and gain insights on how to be intentional about building customer trust.

Course Content

Meet the Instructor

Lucy is a well-rounded management practitioner and business strategist on a mission to inspire positive change in business and society. Since 1998, Lucy has worked across industries both in management and offering business advisory services. Lucy is the lead consultant at where she continues to build customer-centric businesses and thus drive performance. Her custom-made solutions shape the overall strategy, delight the customers and build teams’ competencies. Lucy is the author of Customer Experience at its Best - A collection of 250 short thoughts that will transform your customer experience!


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