Winning Customer Trust How to understand and win customer trust
Course Preview Video
Instructed by Dr Lucy Kiruthu
Business Growth Courses
/ Sales & Marketing
Details
| Lessons: | 6 |
| Course Length: | 28 minutes |
| Languages: | English |
| Includes: | Certificate of Completion |
USD 0.00
About This Course
As customers, we like to buy from businesses that we trust. Trust is the foundation of the relationships that businesses have with their customers. Businesses earn or loose trust through everyday customer interactions. Can your business confidently say that it has won the trust of its customers? Without customers that trust us, it is impossible to build a successful business.
What You Will Learn
This course is designed to share insights on understanding and winning customer trust.
At the end of the course, it is expected that you will recognize the important role that trust plays in business and gain insights on how to be intentional about building customer trust.
Course Content
- Section 1 : Introduction
- 1. Introduction Preview 00:03:28
- Section 2 : Lessons
- 1. What is Trust? Preview 00:04:47
- 2. What is Customer Trust? 00:4:50
- 3. Ways to win Customer Trust Part 1 00:4:22
- 4. Ways to win Customer Trust Part 2 00:05:45
- Section 3 : Conclusion
- 1. Why is winning Customer Trust important? 00:05:24
Meet the Instructor
Lucy is a well-rounded management practitioner and business strategist on a mission to inspire positive change in business and society. Since 1998, Lucy has worked across industries both in management and offering business advisory services. Lucy is the lead consultant at www.evolve-consultants.com where she continues to build customer-centric businesses and thus drive performance. Her custom-made solutions shape the overall strategy, delight the customers and build teams’ competencies. Lucy is the author of Customer Experience at its Best - A collection of 250 short thoughts that will transform your customer experience!
0.00
- 5 Stars
- 4 Stars
- 3 Stars
- 2 Stars
- 1 Stars
We use cookies to provide and improve our services. By using our site, you consent to our Cookies Policy.
0713 923 759