Winning Customer Trust How to understand and win customer trust
Course Preview Video
Details
| Lessons: | 6 |
| Course Length: | 28 minutes |
| Languages: | English |
| Includes: | Certificate of Completion |
About This Course
What You Will Learn
Course Content
- Section 1 : Introduction
- 1. Introduction Preview 00:03:28
- Section 2 : Lessons
- 1. What is Trust? Preview 00:04:47
- 2. What is Customer Trust? 00:4:50
- 3. Ways to win Customer Trust Part 1 00:4:22
- 4. Ways to win Customer Trust Part 2 00:05:45
- Section 3 : Conclusion
- 1. Why is winning Customer Trust important? 00:05:24
Meet the Instructor
Lucy is a well-rounded management practitioner and business strategist on a mission to inspire positive change in business and society. Since 1998, Lucy has worked across industries both in management and offering business advisory services. Lucy is the lead consultant at www.evolve-consultants.com where she continues to build customer-centric businesses and thus drive performance. Her custom-made solutions shape the overall strategy, delight the customers and build teams’ competencies. Lucy is the author of Customer Experience at its Best - A collection of 250 short thoughts that will transform your customer experience!
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Rachel Murimi
Learnt some new things
First of all,you seem very personable.I love that you are warm and inviting.You have taught me to have a customer engagement plan and to always be available for my customers.Also,I learnt to identify my customer's pain points.Definitely buying the book.
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