Customer service is so much more than just providing support to your Customers. Today’s companies must look at all the interactions that a customer has with their brand—both online and in person. We must never forget that Customers genuinely value meaningful interactions.
This program will empower the participants to create memorable moments whenever they interact with customers. The program will equip teams with a customer centric mind-set that addresses customer needs effectively. For companies, this program will cause a paradigm shift within the individuals through the power of EQ and personal empowerment and will ultimately have a significant impact on both internal and external company service culture.
This Program will transform your Team to Wow! Your Customers
The Customer Service programme has impacted over 10 companies, more than 2,000 participants across the East African Market. The delivery of the program is done via practical case scenarios in order to ensure participants are well equipped to apply the customer experience skills they learn to everyday work scenarios.
How it Works:
The programme is self paced, meaning that learners can learn at their own time on any device. Below are the steps to get started.
1. Click a. Buy now for an individual, register and pay via mobile money
b. Buy for Team, fill in the form & make the payment
2. You will have access to the "my courses page"
2. Click on "Start Lesson"
3. Watch the online videos and access the course materials
4. Complete the course and get a certificate download Watch the online videos and access the course materials
This is what you will learn;
1. Understand who the customer is (you might have been getting it wrong for the longest time)
2. Why Customers are important
3. Understand the customer life cycle
4. Understand the magical three rules of customer service
5. The secret to handling customer complaints
Zydii for Business provides an affordable way for companies to upskill teams faster, with our ready-made online training courses.