Customer Service Empower Your Team with our amazing online customer service course!
Course Preview Video
Details
| Lessons: | 24 |
| Course Length: | 1 hour 03 minutes |
| Languages: | English |
| Includes: | Lifetime access |
About This Course
Most people cringe when they hear 'Customer Service Training' they automatically space out because most times it is not practically applicable to your exact challenges and situation or it just doesn't seem as important.
This course focuses on teaching you practical lessons for customer service which will ensure you stand out because of your excellent service (and you can apply it in all areas of your life, including relationships!). We'll teach you how to handle customer complaints and issues and the tips and tricks to providing great service.
So take this course, we promise not to bore you with the textbook stuff!
What You Will Learn
This is what you will learn;
1. Understand who the customer is (you might have been getting it wrong for the longest time)
2. Why Customers are important
3. Understand the customer life cycle
4. Understand the magical three rules of customer service
5. The secret to handling customer complaints
Course Content
- Section 1 : Introduction to Customer Service
- 1. Customer Service Introduction Preview 00:1:28
- 2. Defining a customer Preview 00:1:51
- 3. Why Customers Matter 00:3:15
- 4. Types of customers 00:3:30
- 5. Introduction to customer service notes Document
- Section 2 : Customer Life Cycle
- 1. Discovery 00:3:19
- 2. Education 00:2:8
- 3. Purchase 00:3:26
- 4. Customer Support 00:3:11
- 5. Advocacy 00:4:49
- 6. Customer life cycle worksheet 00:1:35
- 7. Customer Life cycle downloadable worksheet Document
- 8. Customer life cycle downloadable notes Document
- Section 3 : Customer Service
- 1. Service Vs Experience 00:7:14
- Section 4 : Magical Three
- 1. Communication 00:6:11
- 2. Empathy 00:4:19
- 3. Knowledge 00:4:00
- Section 5 : Handling Complaints
- 1. Introduction to Handling Complaints 00:2:16
- 2. L.E.A.R.N (Listen, Empathise, Apologise, Resolve, Notify) 00:7:55
- 3. Customer service worksheet 00:1:6
- 4. Customer service downloadable work sheet Document
- 5. Customer service notes download Document
- Section 6 : Conclusion
- 1. Conclusion of customer service 00:1:50
- 2. Customer service full notes download Document
Meet the Instructor
- 5 Stars
- 4 Stars
- 3 Stars
- 2 Stars
- 1 Stars
Rhoda Kingori
Good
Awesometacular
Jenta kariuki
Good
Awesome
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0713 923 759