Most people cringe when they hear 'customer service training' they automatically space out because most times it is not applicable to your situation or it just doesnt seem as important. Well this course focuses on teaching you practical lessons for customer service which will ensure you stand out because of your excellent service ( and you can apply it in all areas of your life, inclusing relationships!), we'll teach you how to handle customer complaints and issues and the tips and tricks that the unwritten rules of great service.

So take this course, we promise not to bore you with text book stuff!

This is what you will learn;

1. Understand who the customer is ( you might have been getting it wrong for the longest time) and why they are important

2. Understand the customer life cycle

3. Understand the magical three rules of customer service

4. The secret to handling customer complaints

section 1: Introduction to Customer Service

• 1.   Customer Service Introduction
  1:28
• 2.   Defining a customer
  1:51
• 3.   Why Customers Matter
  3:15
• 4.   Types of customers
  3:30
• 5.   Introduction to customer service notes
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section 2: Customer Life Cycle

• 1.   Discovery
  3:19
• 2.   Education
  2:08
• 3.   Purchase
  3:26
• 4.   Customer Support
  3:11
• 5.   Advocacy
  4:49
• 6.   Customer life cycle worksheet
  1:35
• 7.   Customer Life cycle downloadable worksheet
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• 8.   Customer life cycle downloadable notes
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section 3: Customer Service

• 1.   Service Vs Experience
  7:14

section 4: Magical Three

• 1.   Communication
  6:11
• 2.   Empathy
  4:19
• 3.   Knowledge
  4:00

section 5: Handling Complaints

• 1.   Introduction to Handling Complaints
  2:16
• 2.   L.E.A.R.N (Listen, Empathise, Apologise, Resolve, Notify)
  7:55
• 3.   Customer service worksheet
  1:06
• 4.   Customer service downloadable work sheet
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• 5.   Customer service notes download
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section 6: Conclusion

• 1.   Conclusion of customer service
  1:50
• 2.   Customer service full notes download
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