Most people cringe when they hear 'Customer Service Training' they automatically space out because most times it is not practically applicable to your exact challenges and situation or it just doesn't seem as important.

This course focuses on teaching you practical lessons for customer service which will ensure you stand out because of your excellent service (and you can apply it in all areas of your life, including relationships!). We'll teach you how to handle customer complaints and issues and the tips and tricks to providing great service.

So take this course, we promise not to bore you with the textbook stuff!

This is what you will learn;

1. Understand who the customer is (you might have been getting it wrong for the longest time)

2. Why Customers are important

3. Understand the customer life cycle

4. Understand the magical three rules of customer service

5. The secret to handling customer complaints

Section 1: Introduction to Customer Service

• 1.   Customer Service Introduction
  00:1:28
• 2.   Defining a customer
  00:1:51
• 3.   Why Customers Matter
  00:3:15
• 4.   Types of customers
  00:3:30
• 5.   Introduction to customer service notes
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Section 2: Customer Life Cycle

• 1.   Discovery
  00:3:19
• 2.   Education
  00:2:8
• 3.   Purchase
  00:3:26
• 4.   Customer Support
  00:3:11
• 5.   Advocacy
  00:4:49
• 6.   Customer life cycle worksheet
  00:1:35
• 7.   Customer Life cycle downloadable worksheet
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• 8.   Customer life cycle downloadable notes
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Section 3: Customer Service

• 1.   Service Vs Experience
  00:7:14

Section 4: Magical Three

• 1.   Communication
  00:6:11
• 2.   Empathy
  00:4:19
• 3.   Knowledge
  00:4:00

Section 5: Handling Complaints

• 1.   Introduction to Handling Complaints
  00:2:16
• 2.   L.E.A.R.N (Listen, Empathise, Apologise, Resolve, Notify)
  00:7:55
• 3.   Customer service worksheet
  00:1:6
• 4.   Customer service downloadable work sheet
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• 5.   Customer service notes download
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Section 6: Conclusion

• 1.   Conclusion of customer service
  00:1:50
• 2.   Customer service full notes download
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