Customer Service Empower Your Team with our amazing online customer service course!
About This Course
Customer service is so much more than just providing support to your Customers. Today’s companies must look at all the interactions that a customer has with their brand—both online and in person. We must never forget that Customers genuinely value meaningful interactions.
This program will empower the participants to create memorable moments whenever they interact with customers. The program will equip teams with a customer centric mind-set that addresses customer needs effectively. For companies, this program will cause a paradigm shift within the individuals through the power of EQ and personal empowerment and will ultimately have a significant impact on both internal and external company service culture.
This Program will transform your Team to Wow! Your Customers
The Customer Service programme has impacted over 10 companies, more than 2,000 participants across the East African Market. The delivery of the program is done via practical case scenarios in order to ensure participants are well equipped to apply the customer experience skills they learn to everyday work scenarios.
How it Works:
The programme is self paced, meaning that learners can learn at their own time on any device. Below are the steps to get started.
1. Click a. Buy now for an individual, register and pay via mobile money
b. Buy for Team, fill in the form & make the payment
2. You will have access to the "my courses page"
2. Click on "Start Lesson"
3. Watch the online videos and access the course materials
4. Complete the course and get a certificate download Watch the online videos and access the course materials
What You Will Learn
This is what you will learn;
1. Understand who the customer is (you might have been getting it wrong for the longest time)
2. Why Customers are important
3. Understand the customer life cycle
4. Understand the magical three rules of customer service
5. The secret to handling customer complaints
Customer Service Empower Your Team with our amazing online customer service course!
Course Preview Video
Details
| Lessons: | 24 |
| Course Length: | 1 hour 03 minutes |
| Languages: | English |
| Includes: | Lifetime access |
About This Course
Customer service is so much more than just providing support to your Customers. Today’s companies must look at all the interactions that a customer has with their brand—both online and in person. We must never forget that Customers genuinely value meaningful interactions.
This program will empower the participants to create memorable moments whenever they interact with customers. The program will equip teams with a customer centric mind-set that addresses customer needs effectively. For companies, this program will cause a paradigm shift within the individuals through the power of EQ and personal empowerment and will ultimately have a significant impact on both internal and external company service culture.
This Program will transform your Team to Wow! Your Customers
The Customer Service programme has impacted over 10 companies, more than 2,000 participants across the East African Market. The delivery of the program is done via practical case scenarios in order to ensure participants are well equipped to apply the customer experience skills they learn to everyday work scenarios.
How it Works:
The programme is self paced, meaning that learners can learn at their own time on any device. Below are the steps to get started.
1. Click a. Buy now for an individual, register and pay via mobile money
b. Buy for Team, fill in the form & make the payment
2. You will have access to the "my courses page"
2. Click on "Start Lesson"
3. Watch the online videos and access the course materials
4. Complete the course and get a certificate download Watch the online videos and access the course materials
What You Will Learn
This is what you will learn;
1. Understand who the customer is (you might have been getting it wrong for the longest time)
2. Why Customers are important
3. Understand the customer life cycle
4. Understand the magical three rules of customer service
5. The secret to handling customer complaints
Course Content
- Section 1 : Introduction to Customer Service
- 1. Customer Service Introduction Preview 00:1:28
- 2. Defining a customer Preview 00:1:51
- 3. Why Customers Matter 00:3:15
- 4. Types of customers 00:3:30
- 5. Introduction to customer service notes Document
- Section 2 : Customer Life Cycle
- 1. Discovery 00:3:19
- 2. Education 00:2:8
- 3. Purchase 00:3:26
- 4. Customer Support 00:3:11
- 5. Advocacy 00:4:49
- 6. Customer life cycle worksheet 00:1:35
- 7. Customer Life cycle downloadable worksheet Document
- 8. Customer life cycle downloadable notes Document
- Section 3 : Customer Service
- 1. Service Vs Experience 00:7:14
- Section 4 : Magical Three
- 1. Communication 00:6:11
- 2. Empathy 00:4:19
- 3. Knowledge 00:4:00
- Section 5 : Handling Complaints
- 1. Introduction to Handling Complaints 00:2:16
- 2. L.E.A.R.N (Listen, Empathise, Apologise, Resolve, Notify) 00:7:55
- 3. Customer service worksheet 00:1:6
- 4. Customer service downloadable work sheet Document
- 5. Customer service notes download Document
- Section 6 : Conclusion
- 1. Conclusion of customer service 00:1:50
- 2. Customer service full notes download Document
Meet the Instructor
- 5 Stars
- 4 Stars
- 3 Stars
- 2 Stars
- 1 Stars
Rhoda Kingori
Good
Awesometacular
Jenta kariuki
Good
Awesome
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0713 923 759